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How to Cancel and Resubscribe

You can choose to cancel your subscription with Sumo at any time. You also have the option to resubscribe a subscription you previously canceled, should you change your mind down the road.

 



Locating your Subscription

Before we start, we need to locate the subscription that you wish to modify.

  1. Go to sumo.com/sites, making sure you are logged in as the account the subscription was created with
  2. Find the Sumo Site you want to cancel the subscription on (it should have a Pro label next to it)
  3. Click the Manage button to the right

    sites_page.png

After clicking the Manage button you're taken to the Sumo App Dashboard. Open the Launcher settings and select Sumo Store.

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You should now be in the Billing tab within the Sumo Store.

Look for the subscription you wish to cancel, then click on the bracket ">" under the Action column.

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Cancel your Subscription

You should now be on your Subscription page.

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Look for the Status section toward the bottom, located underneath Payment History, and select the CANCEL SUBSCRIPTION button.

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This starts the cancelation flow where you answer some additional questions. Once your cancelation request is properly submitted, you should receive an email about the status of your cancelation.



Resubscribe

To resubscribe, simply go to your Subscription page and select the RESUBSCRIBE button under the Status section at the bottom. **Note: Legacy plans cannot be resubscribed.

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You should see a dialog box asking you to confirm that you wish to resubscribe. Select the Yes, resubscribe me! button.

canceling_sumo_subscription_resubscribe.png



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